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Frequently asked questions
Do you have a returns policy?
Yes, Click here
Can I order part of a costume?
Regrettably, no. We can not split costumes or someone would not get their complete costume.
Can I hire a costume?
All of our costumes are for sale only. We do not hire costumes.
Can I get a postal discount if I buy more then 1 item?
This website calculates the weight of the items you have in your shopping basket and offers you postal options for you location based on the weight of the items. This means that you automatically get the advantage of combined posting costs.
Is the item in stock?
Items are held in stock in our store in the UK and all items with an option to buy are in stock and available for immediate dispatch. If you can see your size available to order at the bottom of these item descriptions then it is in stock. You will be warned during the checkout process if the item you are ordering is out of stock or not available in the quantity that you are ordering.
If you wish to check any item availability then please contact us.
Can I order an item if it is not in stock?
If you wish to order an item that is not showing as available then please contact us. We will confirm availability and estimated delivery timescales and enable you to order it if you wish.
When can I expect delivery?
This depends on the post service that you select, how you pay and where you live.
Please see our Postage and Delivery page for details.
Can I collect my order?
Regrettably, no.
I’m not sure if this item will fit me, can you help?
Above all, please remember that we are here to help you. If you are not sure or if you need help with measurements or you would like us to measure an item for you then please ask. We try to give as much size information with the item descriptions as is provided by the manufacturers. Different manufacturers have different size charts so please look carefully at the size chart provided with the item before deciding which size to order. If you are in between sizes then we recommend choosing the larger size. Some items are “One Size” and in these cases we will indicate the size range that they cover.
All numbered sizes quoted on this website are UK numbered sizes.
Please be aware that sizes vary even between high street stores and “vanity” sizing is becoming more prevalent. International named sizes vary from country to country so please check the dimensions we provide in the item descriptions and please do not be put off or offended if the size you need is named larger or smaller than you are used to.
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