Customer Care

Our policy is to make your whole shopping experience with us a smooth and enjoyable one. We aim to provide you with the customer care you would hope for.


  • Feel free to phone us or send us a message through our Contact Us page if you need assistance with any aspect of shopping on this website or if you need help with choosing a product or advice on sizing.
  • This website incorporates live stock control and will only let you buy what we have in stock. Product quantities are added to this website only when we have them physically in our UK store.
  • If you order by 2pm (Monday to Friday excluding public holidays) then we will dispatch your order the same day. Otherwise your order will dispatched the next working day.
  • You may choose from a range of delivery options to suit your needs, based on the product weights and your location. This enables us to offer everyone the best value.


After Sales

  • If, for any reason, you are not completely happy with your purchase then we will gladly refund or exchange it. See our Returns page for details.
  • We are always seeking to improve our customer care and welcome your feedback both on what we could do to make your shopping experience better and also on what we are doing well that we should keep doing.


Vale Royal Business Awards - Customer Care Award 2008

Judges in the Vale Royal Business Awards 2008 chose Sparkling Strawberry as winner of their Customer Care Award. It was presented to Sparkling Strawberry at a glamorous black tie dinner by the Mayor of Vale Royal, Councillor Malcolm Gaskill. The awards are supported by Vale Royal Borough Council, Northwest Regional Development Agency, Guardian Newspapers, Natwest Bank, Cheshire County Council, Visit Chester and Cheshire, Roberts Bakery and Total People. We are thrilled to receive this award as it recognises our committment to providing our customers with exceptional service, care and attention.



Cheshire Business Awards 2009

Sparkling Strawberry were also shortlisted for the Royal Mail Small Business of the Year Award in the 2009 Cheshire Business Awards.